To provide accurate meter reading and billing to our customers, automatic meter reading system (AMR) is available to all customers > = 11 KW, while all other customers are billed on the basis of a mobile based reading recording system. Similarly, a separate and dedicated group looks after the needs of the Government & Industrial customers who have multiple connections within our distribution area. people living in slums / JJ Clusters, who are also identified as Key Community. From the perspective of Corporate Social Responsibility, a separate group looks after the service delivery aspect, for the lowest strata of society i.e. Further, all customers who have a sanctioned load >=100 KW are attached to dedicated Client Managers, who provide personalized service to such customers. In order to develop a close bond with its customers, Tata Power – DDL organizes customer interaction programs like, monthly meetings with RWAs, quarterly meeting with IWAs, Annual Customer Meets like Udhyam and Atithi Vishesh. With the introduction of Online Document Submission Facility (For New Connections >=11 KW customers), Live Web Chat service (on limited time period basis), Tata Power – DDL is continuously working to digitally empower its customers. Facebook, Twitter, Slide share and You Tube. To enhance its reach, enable and empower its customers, Tata Power – DDL has also marked its presence on new age social media platforms viz. Responsive website with customer login section, SMS PULL service, and mobile application – 'Tata Power-DDL Connect'. Over the years, Tata Power – DDL has introduced many such customer conveniences viz. The excellence journey started with the establishment of Customer Care Centers (spread across 12 Districts) and with the introduction of a 24 * 7 Call Centre (19124). Service delivery parameters are set by DERC and are notified through Electricity Distribution Supply Code and Performance Standard Regulations.Īccordingly we are committed to provide our customers with responsive and best-in-class customer service and experience through non-stop, reliable supply of power, accurate meter reading and billing including automatic meter reading system (AMR) for high-end consumers. We understand that electricity is an integral part of our customers’ lives and enable all of us to do more in life.Īs part of Universal Service Obligation (USO), Tata Power – DDL is committed to provide electricity to all customers in its licensed area without discrimination as long as they are bonafide 'customers' under the provisions of Electricity Act 2003. EM and Civil Daily work schedule Unique NumberĪt Tata Power – DDL, our customers are at the core of our business and we work tirelessly to ensure complete satisfaction for our customers. Three Tier Grievance Redressal structure.Tata Power-DDL Real Time Power Scenario.Energy Efficient Products / Demand Side Management.Locate Customer Care Centers / District Offices, etc.Sanlaap : Virtual Hearing For New Connection.
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